Shipping Info
Pickup
You can purchase online and pickup up at the store for no additional cost. When picking this option we will reach out to you to coordinate pickup time.
Shipping
Minimum orders for shipping start at $150 pretax and orders over $500 pretax will get FREE delivery.
We utilize FedEx with Next Day A.M. delivery to one of their ship centers for pickup.
Once your order is made, we will reach out to you and coordinate a delivery date and location.
Cost will be based on location:
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South East - xxx
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North East - xxx
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Midwest - xxx
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West Coast - xxx
DOA Policy
Underwater Pets LIVE CORAL GUARENTEE & DOA POLICY
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Underwater Pets guarantees that all corals should arrive alive. In the event of DOA, Underwater Pets must be contacted within 2 hours after receiving the package from the shipping company. Clear photos must be taken of the dead coral inside the closed bag. Credit will not be given if pictures are not sent within 2 hour of receiving your corals. There are no refunds or returns on live purchases. We do not issue refunds back to the credit card or any credit towards shipping. Verified DOA Pictures will receive credit towards next purchase. Every tank's parameters vary, and unfortunately the life of the coral is out of our hands once it is inside your aquarium, and no credit or refunds can be given for losses.
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If corals are DOA due to shipping related issues that are not under the control of Underwater Pets or the Purchaser, credit will be given towards future purchase. We ask that in the case of any delays or damages to the package, you are expected to take all steps possible to file a claim with the shipping company.
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If corals are being shipped to an airport or pick-up center, The Package must be picked up within 60 minutes from the time of being available for pick up, or it will not be covered under our DOA Policy. If you miss your initial package delivery pick up, you are not covered under the DOA Policy.
